|MobileIron: Apps@Work Application List|
|MobileIron: EasyPush Application Details|
|iOS: App Installation Dialog|
|EasyPush: Application Installation|
|iOS: "Are You Sure?" Dialog|
|EasyPush: Start Screen showing "Update" Button|
|EasyPush: Download Updates|
Troubleshooting Installation/ First Run
I can’t find Apps@Work?First of all swipe to the far-left and use the search to make sure it’s not hidden in one of the users folders. If you still can’t find it then check to see if MobileIron is installed (again use search). If it’s not then you need to install it, if it is open it and check to see it’s connecting correctly with the server. When you open MobileIron you should see something like;
|MobileIron: Connection and Device Status|
“No Certificate Installed” – errorYou should only get this error when you are attempting to open the Apps@Work icon on a new iPad that has only just had MobileIron installed on it. The issue is caused by MobileIron not having installed all the profiles yet – if you open MobileIron, go into Settings, and then select “Re-Enroll Device” (push “Re-Enroll” when prompted).
Pushing “REQUEST” in Apps@Work Doesn’t Install the ApplicationThere is no fix for this problem (that I have found) only doing a factory reset on the device. Go into Settings > General > Reset (at the bottom) > Erase All Content and Settings.
You have to pick “Erase All Content and Settings” just erasing settings does not work. You need to start again with the iPad and re-install MobileIron to fix the issue.
Pushing “UPDATE” in EasyPush just results in the same blank screenThe users settings in EasyPush are incorrect – in essence it’s showing them nothing because they don’t have permissions to see anything.
They need to be added as a Member and granted the appropriate permissions.