Tuesday, November 19, 2013

Configuring MobileIron on Windows Phone 8 (Nokia Lumia 925)

This blog post is a quick guide to configuring MobileIron on Windows Mobile 8.0. The software is integrated into the OS and therefore you don't need to install anything from the Windows App Store (like you do with iOS and Android).

To start you need to click on the "settings" icon from either your start screen on the Application List;

Windows Mobile 8.0 "Settings" Application
Once you open this application you're presented with an array of text options;

Windows Mobile 8.0 "Settings" Application (Opened)
Scroll down through list until you find "Company Apps", touch that;

Windows Mobile 8.0 Settings > Company Apps
It's actually quite good to see these warnings. Although I did laugh a bit at the "What's a company policy?" being a hyperlink ... Touch "add account" to get started;

Windows Mobile 8.0 Settings - Company Apps - Add Account
You are now presented with two options; your email address and your password. Once you've entered these touch on "Sign in" and Microsoft will attempt to work out what configuration your IT Department/ Service Provider have put into place for you. I'm not 100% sure what this is doing - but for me anyway this didn't work. After a minute or two I was presented with a slightly more detailed option screen;

Windows Mobile 8.0 Settings - Company Apps - Add Account (More Detail)

The three new options are Username, Domain, and Server. For MobileIron (for my instance of it anyway) it wasn't necessary to enter the username and domain just the server.

Once that's done just touch "sign in".

And that was it, the Phone is now in the hands of your company administrators. In my case this meant the configuring of an Exchange account.

I had a lot of trouble getting this working. A lot of trouble, but it's not clear where the problem lay with this. It would be easy to blame the phone (and certainly the one-error-message-fits-all approach wasn't particularly helpful - i.e. can you find the server? is the login incorrect?) but I can't be 100% certain. I will say though that I've never had this problem on an iPad or an iPhone but that could just be down to luck ... Let me know if this works for you in the comments, or if it doesn't!!

Once you've configured "company apps" you'll see the familiar Apps@Work icon in the your installed application list.